Get help with IOU
One person reads every message. Most replies go out within two working days.
Reporting a bug
The more of this you can include, the faster it gets fixed:
- What you expected to happen, and what happened instead.
- Where in the app it happened, and what you tapped to get there.
- The version and build from Settings → About.
- Your device and iOS version.
- A screenshot or screen recording, if the layout is wrong.
A scan came back wrong
Correct it in place: every line, the tax and the tip are editable on the review screen before you save, and a saved transaction can be edited afterwards.
If a receipt reads badly more than once — faded print or an unusual layout — you can choose to email an example to support. Remove names, addresses, card details and other personal information first; we use what you send to investigate the problem. A scan that fails does not use up your monthly allowance.
Restoring Pro on a new phone
Sign in to the Apple Account that bought IOU Pro, then use Settings → IOU Pro → Restore Purchases. Family Sharing purchases restore the same way for members of the family group. If the entitlement does not appear, email us with your plan, approximate purchase date and the error shown. Do not send passwords, verification codes or payment details.
Known issues
If you encounter a problem, contact support with the details above. We will share any confirmed workaround or relevant release information.